Refund Policy

At bipbase, we pride ourselves on delivering the best possible service to our customers. We stand behind our promise of 100% satisfaction guarantee. If for any reason you are not satisfied with our service, please review our refund policy below.

1. Eligibility for Refund:

• All customers are eligible for a refund if they feel our service did not meet their expectations.
• A request for a refund should be made within 30 of the service delivery or purchase date.

2. Prorated Refund:

We understand that value is derived over time. Therefore, if you choose to terminate our service, we will offer a prorated refund based on the time and effort our team has dedicated towards your project or service relative to the total payment for the year. For instance, if you terminate our service halfway through the year, you may be eligible for a refund of up to 50% of the annual fee (minus the value of work completed). The exact percentage will be calculated based on the work completed by our team up to the point of termination.

3. Refund Request Process:

• To request a refund, please contact our customer support team at support@bipbase.com or 424-216-9253.
• Provide all relevant details of your purchase, the reason for dissatisfaction, and any other information that might help us process your request efficiently.
• Our team will review your request and, if approved, will process the prorated refund based on the work completed.

4. Refund Timeframe:

Once a refund request is approved, the refund will be processed within 7-10 business days. Refunds will be issued to the original payment method used during purchase unless otherwise specified.

5. Exceptions:

• bipbase reserves the right to refuse a refund if it believes that a customer is acting in bad faith or if the service has been delivered as promised and the customer's dissatisfaction is due to reasons beyond our control.
• Services that have been completed in full, with no outstanding deliverables, may not be eligible for a refund. This will be determined on a case-by-case basis.

6. Feedback:

We always strive to improve our services. While a refund request is in process, we appreciate any feedback that can help us understand your concerns better and improve our service offerings in the future.

We value your business and hope to address any concerns you might have. Our primary goal is to ensure you are satisfied with our service. If you have any questions regarding our refund policy or wish to discuss it further, please don’t hesitate to reach out to us.